Online Appointment Software

With Bumbal Online Appointment Software, your customers can make an appointment for delivery of your home-service. Making these appointments with customers is not a piece of cake. It’s often difficult to contact them quickly, and fitting their appointment into your scheduled route can prove quite the hassle. The Online Appointment Software Bumbal offers, lets customers choose their preferred time-slot for delivery. Bumbal Online Appointment Software only offers the customer time-slots that fit efficiently into the route schedule. The algorithm calculates the best time-slots with the clients’ details, but only works with the existing transport planning. Is a ride full? In that case, the software doesn’t offer the customer options for that ride.

Outside of the planning algorithm, Bumbal offers an option where you can make day-region divisions. We call these divisions ‘service windows’. Service windows allow you to divide the available vehicle capacity (rides) the way you want. Per service window, you can manually define things such as how far ahead a customer can look into the schedule, the type of time-slots and up till what time the folloling day is still offered as an option. By using service windows, you remain in charge of your schedules!

Better customer experience with Appointments Software

With the optional Bumbal Appointment Software, you can invite customers to make appointments and state their time preferences. The invite is sent via email or SMS, and the customer arrives in your personalized customer portal – with your company logo and texts!

 

 

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Personalized customer portal

The Bumbal Software for making appointments sends your customers an automatic confirmation email or SMS when their data have been received. Bumbal takes the customers’ preferences and generates a draft-route. It’s now up to you to check the draft, make necessary changes (if any) and convert it into the definitive planning. If you so desire, Bumbal will send an automated message of the definitive ETA (Estimated Time of Arrival). This kick-starts the Track and Trace. Another option is to send your customer a link to the ETA-portal, which allows them to check on the latest ETA on the day of delivery.

Additional plus points of the personalized customer portal

Bumbal automatically checks whether the NAR data (Name – Adress – Residence) whether the entered address can be found – a so-called geolocation check. The scheduling algorithm needs an existing address in order to perform, which makes the NAR check essential! The check compares the entered data with data from 3 places: Bumbal’s own database, public databases and Google Maps. If the entered address can’t be found, the software will alert the customer and lets them change the address in the customer portal. The NAR check ensures you’re provided with the correct location.

If you need to know details, for example, about the unloading situation, Bumbal offers solutions. The customer portal can feature a questionnaire in which you can ask directed questions. What floor will the delivery be at? Are there any additional services required? Bumbal processes the answers and can transmit the data to linked systems like ERP/bookkeeping/TMS. This service allows you to deliver with perfect preparation.

The essence of the customer portal is the choice of date and time-slot. The customer beforehand receives filtered and calculated options, that are available within the current planning. The time-slot options are sorted and presented (by date) in series of 5. If the first series offers no suitable time-slot for your customer, they can scroll to the next series of options. You can determine whether the customer must select 1 or more options.

Saving with Appointments Software

With Bumbal appointments software you efficiently plan appointments and save on customer service time and costs. All this, while the customer experience is maintained and is even strengthened. Research has shown that for home-delivery, 84% of customers like to choose the time of delivery and other online appointments.

 

 

 

 

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