Bumbal’s planning software helps with challenges in furniture delivery

In furniture delivery you face all kinds of challenges. For example, think of:

• organizing delivery appointments with the customer. Customers are often difficult to reach, which prevents them from making a delivery appointment. It is also often complicated to make a good match between customer preference on the one hand and efficiency in the ongoing planning on the other;
• informing customers of the correct information. Keeping customers informed of the delivery day and time is often a time-consuming task. Several calls are made that first cross a few departments before the customer can be properly informed. From sales to customer service to planning, all in all a lot of hassle;
• last-minute adjustments to the schedule. It often takes a lot of effort to process this properly, sometimes you have to change your entire planning to get everything to fit;
• there is a lack of central insight into the planning. Sales or customer service agreements made with customers are not always checked in advance with the planning. This means there is a chance that agreements will be made that you cannot keep. Or those agreements result in an inefficient route and therefore unnecessary costs;
• working with paper. Paper files, packing slips, etc. are outdated. It increases the chance of errors and it is not very durable.

User-friendly planning software

Bumbal planning software offers a suitable solution for these types of challenges. The heart of our solution is easy-to-use advanced planning software. This allows the planner to create the most efficient planning in no time, even last-minute changes are processed in real time.

Insight into planning for employees

Bumbal offers central and digital insight for salespeople or customer service employees without them having to look at the planning themselves or adjust things in the planning. Via the employee portal they can request the available options in the current planning via the Bumbal appointment solution. Bumbal calculates these available options in advance in the ongoing planning, taking into account all set rules, driving time and stopping time. The salesperson or customer service employee will then see these options. You can also directly request the track & trace status via the employee portal. Naturally, the planner has the track and trace status of all routes and stops along the way, as well as the digital file of the handling of the stops, which the driver registers via the integrated driver APP.

Automatic appointment scheduler

You can also choose to have customers make a delivery appointment within the current planning via the appointment software. Whichever option the customer chooses, it always fits efficiently into your schedule. After all, Bumbal has already calculated the options offered in advance. Finally, via Bumbal you also have the option to (automatically) provide the customer with a track & trace update and, if desired, to deliver a digital packing slip after delivery. All in all, Bumbal takes a lot of hassle off the hands of the planner, seller, driver and customer! For more information, take a look at our page about furniture delivery or view the customer stories of Timmermans Tuinmeubels and Berden Meubels.

Would you like to know more about Bumbal’s transport and planning software? And how can you make furniture delivery a lot easier with Bumbal? Contact Bas Holland – bas@bumbal.eu for additional (online) explanation or non-binding demo or call 0031(0)13-2201600. Or fill in the contact form here.