Invest in your customer’s journey
Everyone wants to save time while improving the customer experience. Yet scheduling service appointments or on-site deliveries is often a frustrating process. When you try to reach your customer, you often find yourself calling at an inconvenient time. And even when you manage to schedule an appointment, it may later turn out not to fit your clients’ planning. Despite all this effort, further adjustments are often still required. In short, scheduling takes time and causes unnecessary headaches.
Bumbal offers you a break from this stressful process. It allows you to create an interface where your clients can schedule their own appointments. Bumbal’s AI analyzes your existing schedule and offers your customers different timeframes that fit your planning. As a result, customers schedule appointments themselves while you remain in full control of your planning.
From the customer’s perspective, it works like this: They receive an automated invitation by email and/or SMS – always in your corporate identity. This ensures a consistent brand experience throughout your entire service. When they click on the link in the invitation, a portal opens – once again fully branded in your corporate identity. In this familiar digital environment, your clients can choose the option that suits their schedule best. Depending on the service you deliver, this can range from a short timeframe to occupying a whole day.
