Delivering bikes

Home-delivery or service to customers?

We see that more and more often, people prefer to cycle to work instead of taking the car or public transport. Particularly, e-bikes are becoming more popular. Almost all web shops and physical stores offer home delivery, accompanied by subscriptions for service and maintenance at home.

Even though so many companies offer at-home service and delivery, organising this can be a challenge. Calling customers and scheduling an appointment can take enough time by itself, but if you include the time spent on making a route schedule that works, you end up with a day’s work. Especially if you’re dealing with a limited number of service vans or last-minute changes. Bumbal makes all of this easier; it schedules appointments for you, deals with any last-minute changes, and generates the most efficient routes at the push of a button.

Make bike delivery easier and more efficient

Bumbal makes the delivery and maintenance of bikes on-site a lot easier. It automatically organises appointments with customers and directly schedules them into a highly efficient route. Bumbal also offers a tool for digital registration: from signature to delivery photos, all neatly organised by the same tool. You can also use Bumbal to schedule repeat visits, e.g., once a year for maintenance work.

So, Bumbal does many things at a time: it saves you a lot of work while improving your customer service. During the delivery drive, the customers are well-informed on the status of their delivery via a track and trace module incorporated into our software. All of this to say: Bumbal saves you time, time that you can spend on selling bikes and providing advice.

Improving customer satisfaction with bike delivery

Several of our very own happy customers are bike shop and webshop owners. In addition to saving time and costs, the main advantage of Bumbal, according to them, is “improving customer satisfaction”.

From one of our customers, Fietsvoordeelshop, we received the following reaction:

“Thanks to Bumbal we are able to plan our routes for our delivery vans in such an easy way, that we did not even have to employ a planner for this. The interface is exceptionally user-friendly and if you should get stuck somewhere, there is always a most helpful support department at you service. In short: Bumbal is highly recommended!”.