{"id":7594,"date":"2021-06-15T12:01:52","date_gmt":"2021-06-15T10:01:52","guid":{"rendered":"https:\/\/www.bumbal.eu\/?page_id=7594"},"modified":"2026-01-26T10:18:39","modified_gmt":"2026-01-26T09:18:39","slug":"improve-customer-experience","status":"publish","type":"page","link":"https:\/\/www.bumbal.eu\/en\/improve-customer-experience\/","title":{"rendered":"Improve customer experience"},"content":{"rendered":"\n
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\n\t\t\t\t\t\t\t\t\t\tImprove customer experience\t\t\t\t<\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n
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Invest in your customer\u2019s journey<\/h2>\n

Everyone wants to save time while improving the customer experience. Yet scheduling service appointments or on-site deliveries is often a frustrating process. When you try to reach your customer, you often find yourself calling at an inconvenient time. And even when you manage to schedule an appointment, it may later turn out not to fit your clients\u2019 planning. Despite all this effort, further adjustments are often still required. In short, scheduling takes time and causes unnecessary headaches.<\/p>\n

Bumbal offers you a break from this stressful process. It allows you to create an interface where your clients can schedule their own appointments. Bumbal\u2019s AI<\/a> analyzes your existing schedule and offers your customers different timeframes that fit your planning. As a result, customers schedule appointments<\/a> themselves while you remain in full control of your planning.<\/p>\n

From the customer\u2019s perspective, it works like this: They receive an automated invitation by email and\/or SMS \u2013 always in your corporate identity. This ensures a consistent brand experience throughout your entire service. When they click on the link in the invitation, a portal opens \u2013 once again fully branded in your corporate identity. In this familiar digital environment, your clients can choose the option that suits their schedule best. Depending on the service you deliver, this can range from a short timeframe to occupying a whole day.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\"tevreden<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n

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Track and Trace for your customers<\/h3>\n

Once all rides are scheduled, Bumbal automatically sends customers a Track & Trace link by email or SMS the day before delivery or service. Via this URL, your clients are directed to a portal that shows a specific timeframe for the arrival of their package or the delivery of service. The timeframe shown to your customer is based on your scheduled time. The time shown in the portal is rounded to the nearest quarter of an hour, and you yourself can determine the length of the window (e.g. 15 minutes, half an hour, an hour, etc.). On the day of delivery, your clients can view the latest updated ETA via this URL. Behind the scenes, Bumbal uses the Bumbal driver\u2019s app to estimate how long it will take your driver to reach the client\u2019s location.<\/p>\n

Communication is key. You can use the status update function to inform your customer of any changes in schedule. This ensures that they will be home at the time of delivery or service.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t

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 <\/p>\n

Calculate saving<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n

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Sustainable entrepreneurship and better customer experience go hand in hand<\/h3>\n

We like to combine efficiency with good quality service. Our goal is to improve sustainability in our sector, and at the same time find a way to make people\u2019s lives a bit easier. We want to stop the logistics sector from wasting time, kilometres and paper.<\/p>\n

This is where Bumbal comes in. Aside from optimizing the delivery and\/or service rides, Bumbal offers a way to improve your customer service. The timeframe options that Bumbal offers your customer will always fit into your existing planning. This is because our AI Software looks at your planning first and then decides when best to integrate this customer\u2019s service. In doing so, Bumbal always considers the location of all existing \u2013 and new \u2013 appointments. If an appointment requires your driver to take a large detour, Bumbal will propose that you schedule the appointment for a different ride or a different day. Your customers are only offered timeframes that make sense, on days that work for you.<\/p>\n

The integrated Bumbal driver\u2019s app ensures that all relevant information is recorded. From registering a digital signature to viewing customer\u2019s specific requests, the app is made to keep you, the driver and your clients up-to-date. After delivery, you can choose to send your customer an automated email with the digital packing slip.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\"meubels<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Optionally, customers themselves can choose the ideal time of delivery and that time always fits your planning. 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